Resident Information
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Resident Information

Our residents are our top priority. Our various online and in-person services are here to ensure your comfort and peace of mind.

Register Now for our Resident Portal

This platform enables you to make and manage payments, stay connected with your neighbours and keep up-to-date on the happenings at your community.

Sign up for resident portal

Download the Mobile App available on Apple and Android

You can also access the resident portal though the mobile app, just look for "RentCafé Resident App" by Yardi Systems, Inc. Click on the links below to download the app for your mobile device.


Resident Resources

Application Requirements
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Renters Insurance
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Pre-Authorized Payments
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Notice to Vacate
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Service Requests
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Frequently Asked Questions

Toll-free Customer Service line:

833-AT-IRENT (833-284-7368)


This request can be initiated through our Resident Portal under "Contact Us" and select "Admin". Please allow for a minimum 3-week completion period to have your receipt emailed to you.

British Columbia

This request can be initiated through our Resident Portal under "Contact Us" and select "Admin". Please allow for a minimum 3-week completion period to have your receipt emailed to you.


The Relevé 31 (RL-31) slip reports information about an eligible leased dwelling* for which rent was paid or was payable on December 31 and is filed with Revenu Québec by the owner of the rental property.  The Landlord will mail a copy of the applicable RL31 for each listed resident of a leased dwelling. A copy of the RL-31 slip will be received no later than the last day of February of the preceding year.

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Hear From Our Residents

For almost 2 years now, this has been my home. I fell in-love with 860 Blackthorne immediately because I observed that people (Tenants and staff) were genuinely generous and courteous towards each other. My experience has been nothing short of phenomenal. The staff, especially Mark has been super amazing. He exudes joy in helping others. I am particular grateful that, the building is super clean and you find there is warmth in everyone around here. Lastly, I want to say that I observe and receive kindness daily at this very hospitable place so I call it a home.

I am impressed by the exceptional service provided by Lori Ho and the dedicated maintenance staff at 59 Campbell Crt, Stratford, ON. Lori Ho's professionalism and fast communication skills were evident as she efficiently addressed my concerns and settled everything down seamlessly. The maintenance staff acted promptly and fixed the issues with impressive speed. Their attention to detail and commitment to resolving problems were genuinely commendable. Kudos to this outstanding team for their exceptional service!

It has been one month since we moved in. It is my first rent in Canada. The building is well-managed, the floor is always clean and the lobby is always tidy. For anything that needs assistance, Magdalena always answers emails promptly.

My partner and I lived at 5051 Clanranald for 2 years and thoroughly enjoyed our time there. The location is perfect, with most things you'll need a stone's throw away, and excellent transport connections for those like ourselves who don't drive. The management was very helpful and responsive, particularly the maintenance team who were always prompt and efficient whenever we needed them. Having a place with a garden in a pet-friendly building was one of the highlights of living here. We would highly recommend this location.

Love my large two bedroom .. Living close to the Ottawa river with all the walking trails behind me.. having a store in the building with everything that you could ever need.. I don’t even need to put on a coat in the winter to go to the store. It’s awesome… Tim Hortons across the street Living in a building with a family atmosphere … great for young families trying to get ahead If you’re looking for a great apartments, be sure to ask for Jennifer Davies… she’ll take care of you Thank you again, Jennifer I love my apartment

Extremely happy with our experience in finding a new home; the process was simple and straightforward and Shannon went above and beyond in supporting us. The new renovations are beautiful and the building is extremely well kept. Excited to begin this chapter!

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